Frequently Asked Questions

We collect household garbage only. Anything you would place in your kitchen or bathroom can. For a full list of items you can absolutely not dispose of please review our Restricted Items tab.

The office may be closed on some federal holidays, but routes run on all holidays unless you are notified (usually on the lid of your cart). Holidays are ran exceptionally early and we hire extra helpers so the process goes much quicker for your driver. As always, please place carts roadside the night before your scheduled pick up day to guarantee the service.

We do not have scheduled times, only scheduled days. Your driver leaves between midnight and 4 a.m. every day, and you have a 24 hour pick up window. For specific route day information for your address please contact the office.

During inclement weather (ie...ice storms, significant snowfall, etc.), for the safety of our drivers, routes may not be able to be completed. Major highways and some FM roads may be passable, but county roads may not be and the sides of the roads may be icy and too unstable for us to retrieve the carts. If the landfill closes, we will be unable to complete our routes. Please leave carts available for pickup through Saturday and we will absolutely do our best to run the routes. Missed pickups due to acts of nature will not be able to be completed past Saturday. Pick up will resume the following week. Please follow us on FaceBook to get weather related updates and if you have an email on file with us we will email you as well.

We are charged by weight at the landfill, so any items outside the cart are subject to an extra charge. Extra charges if accessed will be emailed or mailed to you. Extra on a consistent basis is not a billing option and you may be asked to add a cart to your account in order to suit your households needs.